Values --- Values are the ideas we have about what is good and what is bad, and how things should be.

Value Conflict --- is conflict caused by different beliefs on what is true or important (eg "lying is wrong"; "trees are more important than logging." [See also Data Conflict.]

Value Differences --- Value differences are differences in people's fundamental beliefs about what is good and bad, right and wrong.

Venue -- In the context of a mediation, a 'venue' is a neutral location that provides confidence in the proceedings towards resolution.

Verbal --- Communication using words. Its opposite, "non-verbal," refers to gestures and grunts. Verbal communication may be oral or written. (NOTE: Do not use "verbal" when you mean "oral" as in an 'oral warning').

Verbal Sleight of Hand --- A methodology for controlling anger and extreme emotions in mediation. From the book, Conflict Resolution and Mediation in the Real World by Frank Hanna.

Vesting --- A contractual right by which an employee, after a designated period of employment, is entitled to the pension benefits earned once his/her service is terminated.

Victim / Offender Mediation --- A process in which victim(s) and offender(s) communicate with the help of an impartial third party, either directly (face-to-face), or indirectly a third party, enabling the victim(s)the opportunity to express their needs and feelings, and offender(s) the opportunity to accept and act on their responsibilities. This may be used in place of the criminal justice process, or during or after it. [ see http://www.voma.org  ]

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